FAQ

Welcome to our comprehensive FAQ. It answers the most frequently asked questions about our innovative beauty devices, delivery, returns, safe use, and much more. Browse the sections below; if your question remains unanswered, contact our customer service team using the form provided.

General presentation of Elyssa Beauty

Who are we ?

Elyssa Beauty is a French company specializing in the online sale of facial and hair care devices for home use. Our mission is to make professional beauty technology accessible and affordable for everyone.

What are your values?

Innovation : selection of the latest advances in LEDs, EMS microcurrent, high frequency, etc.

Quality & Safety : each device is tested before being put on sale.

Accessibility : offering high-end solutions at competitive prices.

Customer satisfaction : personalized support before and after purchase.

Product range

Category	Flagship devices	Key Technologies	Key Benefits
Multi-functional facial treatment	5-in-1 Facial Care Device	Multicolor LED, EMS, electroporation, HF vibration	Radiance, anti-aging, anti-acne, purification, deep hydration
Face & neck lifting	4-in-1 Face & Neck Lifting	Microcurrent, LED, vibration, thermotherapy	Firmness, collagen, wrinkle reduction
Contour V-Line	V-Line Electric Lifting Strap 7	EMS 6 modes, red/blue light, heat 40°C	Redefines the oval shape, reduces the double chin
Eyes & dark circles	Electric Eye & Face Beauty Device	7-color LED, microcurrent, 13,000 vibration/s massage, constant temperature	Dark circles, bags under the eyes, fine lines
High frequency	High-Frequency Face & Hair Device	10W electrotherapy device, 4 glass electrodes	Acne, pores, hair regrowth
Phototherapy	4-in-1 Phototherapy Mask	4 wavelengths (IR 850 nm, red 630 nm, yellow 590 nm, blue 460 nm)	Collagen, purification, radiance
Scalp care	EMS Microcurrent Brush	EMS, vibration, ion LED	Anti-hair loss, growth stimulation
LED comb	Portable Red-Light Massage Comb	630nm LED, 72 rounded teeth	Nourishes roots, soothes scalp
Portable EMS Massager	EMS Facial Massager	Ions ±, EMS, RGB LED, heat	Cleaning, firming, drainage

Frequently Asked Questions – Products & Technologies

1. How do I choose the right device for my needs?

Refer to the table above; identify your objective (anti-aging, acne, firmness, hair) and then select the associated device.

2. Are the devices painful?

No. EMS microcurrents remain within a maximum range of 55 mA, insufficient to cause pain. Vibration and heat are adjustable to several intensity levels.

3. What precautions should be taken before use?

• Remove metal jewelry.
• Cleanse and dry the skin/treated area.
• Read the manual to learn about contraindications: pregnancy, pacemaker, severe skin conditions.

4. Can I use LED and microcurrent on sensitive skin?

Yes, starting at the lowest intensity level and limiting the duration (5-10 minutes). Red and infrared LEDs promote healing.

5. How often should I perform the treatments?

• Lifting and EMS: 3 times/week, 10–15 min.
• Facial phototherapy: 15–20 min/day, 3–4 times/week.
• High frequency: 2–3 times/week.
• Scalp: 5 min/day or 3 times/week depending on sensitivity.

6. How long before the first results are available?

Users typically notice improved firmness and shine after 2 to 4 weeks of regular use. Hair benefits appear in 6–8 weeks.

7. Are the devices suitable for all skin types?

Yes, multicolor LEDs offer a specific protocol for each need (acne, wrinkles, radiance, etc.). Adjust the intensity according to your tolerance.

8. Are specific cosmetic products required?

A hydrating or conductive serum based on hyaluronic acid optimizes the penetration of microcurrents and LEDs. Avoid alcohol-based formulas before the session.

9. What is the charging time and battery life?

Example: The 5-in-1 Facial Care Device recharges in 3–4 hours and offers 2–5 hours of use, depending on the mode. Check each product page for specifications.

10. Is there a guarantee?

All our devices come with a 12-month manufacturer's warranty covering parts and labor.

Frequently Asked Questions – Ordering, Payment, Delivery

1. What payment methods do you accept?

We accept Visa, Mastercard, Amex, PayPal and Elyssa Beauty gift cards. Transactions are protected by 256-bit SSL encryption.

2. Do you offer payment in installments?

Yes, via Klarna 3x without fees for any order over €100 (subject to acceptance).

3. Is delivery free?

Yes, standard delivery is free on all orders, with no minimum purchase .

4. What are the delivery times?

Metropolitan France: 3–5 business days. Europe: 5–7 business days. International: 7–12 business days excluding customs.

5. How can I track my package?

An email containing the tracking number is sent as soon as the order is shipped. Real-time tracking is accessible via the provided link.

6. Do you deliver to the French overseas departments and territories?

Yes, delivery via Colissimo takes 10–15 business days. Additional charges related to local taxes may apply.

7. What should I do if I haven't received my order?

Check the tracking. If the status doesn't change within 48 hours, contact customer service. After 30 days, we'll launch a carrier investigation and either resend the item or issue a full refund.

Returns, exchanges and refunds

1. What is the withdrawal period?

You have 14 days after receipt to change your mind and return your unused product in its original sealed packaging.

2. Are return shipping costs covered?

Return shipping is free from Elyssa Beauty , to guarantee you a worry-free shopping experience.

3. How to initiate a return?

1. Write to contact@elyssa-beauty.com with your order number.
2. Fill out the return form received by email.
3. Return the device along with all accessories.
4. Keep the proof of sending.

4. When will I be reimbursed?

The refund is processed within 14 days after receipt and inspection of the item in our warehouse.

Security & Compliance

1. Are the devices certified?

All our devices bear the CE marking and comply with RoHS standards for consumer electronics.

2. Are there any medical contraindications?

• Pacemaker or active implants.
• Pregnancy.
• Epilepsy (high frequency & flashing LEDs).
• Severe skin conditions in the area to be treated. Consult your doctor if in doubt.

3. How do I clean my device?

Wipe the treatment head with a soft cloth and 70% isopropyl alcohol. Do not immerse the device.

4. Can I travel with the device?

Yes, integrated batteries <2,500 mAh meet IATA requirements for cabin baggage.

Guarantees & after-sales service

1. What does the warranty cover?

Hardware defect (motor, circuits, LED).

Battery malfunction (excluding normal wear and tear).
Excluded are: accidental breakage, improper use, modifications.

3. How do I get a repair done?

Contact contact@elyssa-beauty.com , attach the invoice and photos/video of the problem. We will send a return label if the claim is approved.

Customer service & support

1. What are your support hours?

Monday-Friday: 9am-6pm (CET). Response within 24 business hours.

2. How can I contact you?

Form : "Contact" page.

Email : contact@elyssa-beauty.com .

In summary

Elyssa Beauty makes high-tech aesthetics accessible to everyone with safe, easy-to-use devices delivered free of charge. Our constantly updated FAQ aims to answer most of your questions; feel free to contact our customer service for personalized assistance. Enjoy your next-generation beauty routine!