FAQ

Welcome to our comprehensive Frequently Asked Questions. It provides detailed answers to the most common questions about our innovative beauty devices, delivery, returns, safe use, and much more. Please consult the sections below; if your question remains unanswered, contact our customer service using the provided form.

General overview of Elyssa Beauty

Who are we?

Elyssa Beauty is a French company specializing in the online sale of facial and hair care devices for home use. Our mission is to make professional aesthetic technology accessible and affordable for everyone.

What are your values?

Innovation: selection of the latest advancements in LED, EMS microcurrent, high frequency, etc.

Quality & Safety: each device is tested before being offered for sale.

Accessibility: offering high-end solutions at competitive prices.

Customer satisfaction: personalized support before and after purchase.

Product range:

Category	Key devices	Main technologies	Key benefits
Multi-functional facial care	5-in-1 Facial Care Device	Multi-color LED, EMS, electroporation, HF vibration	Radiance, anti-aging, anti-acne, purification, deep hydration
Face & neck lifting	4-in-1 Face & Neck Lifting	Microcurrent, LED, vibration, thermotherapy	Firmness, collagen, wrinkle reduction
V-Line contouring	V-Line Electric Lifting Strap7	EMS 6 modes, red/blue light, 40 °C heat	Reshapes oval, reduces double chin
Eyes & dark circles	Electric Eye & Face Beauty Device	7-color LED, microcurrent, 13,000 vib/s massage, constant temperature	Dark circles, puffiness, fine lines
High frequency	High-Frequency Face & Hair Device	10 W electrotherapy, 4 glass electrodes	Acne, pores, hair regrowth
Phototherapy	4-in-1 Phototherapy Mask	4 wavelengths (IR 850 nm, red 630 nm, yellow 590 nm, blue 460 nm)	Collagen, purification, radiance
LED comb	Portable Red-Light Massage Comb	630 nm LED, 72 rounded teeth	Nourishes roots, soothes scalp
Portable EMS massager	EMS Facial Massager	Ions ±, EMS, RGB LED, heat	Cleansing, firmness, drainage

Frequently Asked Questions – Products & Technologies

1. How do I choose the right device for my needs?

Refer to the table above; identify your goal (anti-aging, acne, firmness, hair) then select the associated device.

2. Are the devices painful?

No. EMS microcurrents remain within a maximum range of 55 mA, insufficient to cause pain. Vibrations and heat are adjustable to several intensity levels.

3. What precautions should be taken before use?

• Remove metal jewelry.
• Clean and dry the skin/treated area.
• Read the manual for contraindications: pregnancy, pacemaker, severe skin conditions.

4. Can I use LED and microcurrent on sensitive skin?

Yes, starting at the lowest intensity level and limiting the duration (5-10 min). Red and infrared LEDs promote healing.

5. How often should I perform treatments?

• Lifting and EMS: 3 times/week, 10–15 min.
• Facial phototherapy: 15–20 min/day, 3–4 times/week.
• High frequency: 2–3 times/week.
• Scalp: 5 min/day or 3 times/week depending on sensitivity.

6. How long before the first results?

Users generally notice an improvement in firmness and radiance after 2 to 4 weeks of regular use. Hair benefits appear within 6–8 weeks.

7. Are the devices suitable for all skin types?

Yes, multi-color LEDs offer a specific protocol for each need (acne, wrinkles, radiance, etc.). Adjust the intensity according to your tolerance.

8. Do I need to apply specific cosmetic products?

A hydrating or conductive serum based on hyaluronic acid optimizes the penetration of microcurrents and LEDs. Avoid alcohol-based formulas before the session.

9. What is the charging time and battery life?

Example: the 5-in-1 Facial Care Device recharges in 3–4 hours and offers 2–5 hours of use, depending on the mode. Check each product page for specifications.

10. Is there a warranty?

All our devices come with a 12-month manufacturer's warranty for parts and labor.

Frequently Asked Questions – Order, Payment, Delivery

1. What payment methods do you accept?

We accept Visa, Mastercard, Amex, PayPal, and Elyssa Beauty gift cards. Transactions are protected by 256-bit SSL encryption.

2. Do you offer payment in installments?

Yes, via Klarna 3x interest-free for any order over €100 (subject to approval).

3. Is delivery free?

Yes, standard delivery is free on all orders, with no minimum purchase.

4. What are the delivery times?

Metropolitan France: 3–5 working days. Europe: 5–7 working days. International: 7–12 working days excluding customs.

5. How do I track my package?

An email containing the tracking number is sent upon shipment. Real-time tracking is accessible via the provided link.

6. Do you deliver to French Overseas Departments and Territories (DOM-TOM)?

Yes, Colissimo delivery within 10–15 working days. Additional fees related to local taxes may apply.

7. What if I haven't received my order?

Check the tracking. If the status does not change within 48 hours, contact customer service. After 30 days, we will launch a carrier investigation and proceed with a full reshipment or refund.

Returns, exchanges and refunds

1. What is the withdrawal period?

You have 14 days after receipt to change your mind and return your unused product, in its sealed original packaging.

2. Are return costs covered?

Return costs are offered by Elyssa Beauty, to ensure you a worry-free shopping experience.

3. How do I initiate a return?

1. Write to contact@elyssa-beauty.com with your order number.
2. Fill out the return form received by email.
3. Return the device and all accessories.
4. Keep proof of shipment.

4. When will I be refunded?

The refund is processed within 14 days of receipt and inspection of the item at our warehouse.

Safety & Compliance

1. Are the devices certified?

All our devices bear the CE mark and comply with RoHS standards for consumer electronics.

2. Are there any medical contraindications?

• Pacemaker or active implants.
• Pregnancy.
• Epilepsy (high frequency & flashing LEDs).
• Severe skin conditions in the treated area. Consult your doctor if in doubt.

3. How do I clean my device?

Wipe the treatment head with a soft cloth and 70% isopropyl alcohol. Do not immerse the device.

4. Can I travel with the device?

Yes, integrated batteries <2,500 mAh comply with IATA requirements for carry-on luggage.

Warranties & After-Sales Service

1. What does the warranty cover?

Material defect (motor, circuits, LED).

Battery malfunction (excluding normal wear and tear).
Exclusions: accidental breakage, non-compliant use, modifications.

3. How do I obtain a repair?

Contact contact@elyssa-beauty.com, attach invoice and photos/video of the problem. We will send a return label if coverage is validated.

Customer Service & Support

1. What are your support hours?

Monday-Friday: 9 am-6 pm (CET). Response within 24 business hours.

2. How can I contact you?

Form: "Contact" page.

Email: contact@elyssa-beauty.com.

In summary

Elyssa Beauty makes high-tech aesthetics accessible to everyone with safe, easy-to-use devices delivered free of charge. Our continuously updated FAQ aims to answer most of your questions; do not hesitate to contact our customer service for personalized support. Enjoy your new generation beauty routine!